Coordable (Articles sur logistics costs)

Your routing engine is only as good as your coordinates

Julien Crétin — Tue, 14 Apr 2026 14:00:00 GMT

Route optimization gets most of the attention in last-mile logistics. The tooling has become genuinely sophisticated.

The input data has not received the same scrutiny.

A routing engine optimizes the problem it is given. When coordinates are off - resolved to the wrong street, the wrong side of a building, or a town center instead of a specific address - the engine is still mathematically correct. It just optimizes the wrong problem. We ran the numbers on what that costs: up to €18,966/month in avoidable driver time, against €165 in geocoding API calls to avoid it.

The setup

We used the same 10,000 French addresses from our geocoding benchmark (DPE database, stratified by density zone). For each address, we had two sets of coordinates: BAN results and Google results.

Two categories matter here: degraded stops (low BAN score) and risky stops (degraded + gap > 100m). The second is the operational problem. The first is the signal that predicts it.

Degraded addresses: BAN confidence score below 0.7. In our benchmark, 20–40% of these show a coordinate gap above 100 metres - the threshold above which a driver can no longer reliably locate the right building. The lower the score, the higher the proportion of large divergences.

We ran the simulation on 10 routes per zone, using actual stop counts representative of each context. Each route was drawn from a geographically constrained pool - stops selected within a realistic radius around a random centroid, to reflect actual last-mile clustering rather than department-wide dispersion.

Zone	Dept	Radius	Stops per route	Degraded stops (avg)	Risky stops (avg)
1 — Dense urban	92	8 km	25	24.6 (98%)	4.1
2 — Peri-urban	60	15 km	20	10.1 (51%)	2.8
3 — Rural	85	20 km	12	7.0 (58%)	4.8

The model

Route planning uses BAN coordinates throughout - this is the realistic scenario where an operator geocodes addresses once and builds routes on the result.

When a driver arrives at a risky stop, two things happen. First, the coordinates are off by more than 100 metres: the driver spends time searching for the right building or entrance. We model this conservatively at 3 minutes per stop. Second, once the driver locates the actual address, they need to travel from the real position to the next stop in the planned sequence - a sequence that was built around the BAN coordinates, not the real ones.

This second cost is the one that is almost never accounted for. The routing engine planned a direct path from stop A to stop B. In reality, the driver leaves stop A, travels to the actual building, makes the delivery, then drives to stop B - from the wrong starting point. The detour compounds across every risky stop in the route.

Route 9, Stop 3 - Seine-Saint-Denis (93) - BAN score 0.587 - Gap BAN vs Google: 1,542 m - Map: Leaflet · © OpenStreetMap contributors · © CARTO.

We computed this detour using road distances from OpenRouteService Directions API for each risky stop individually. Route planning used OpenRouteService Matrix API.

Results

Before the numbers: the dense urban figure (+19.7 km) is higher than other contexts in our simulations. In dense urban areas, large geocoding errors tend to resolve to a different street or neighborhood entirely - likely failed deliveries rather than recoverable detours. The peri-urban and rural figures are more representative of typical detour costs.

Zone	Risky stops (avg)	Extra distance (median)	Extra time (median)
1 — Dense urban	4.1	+19.7 km	+55.7 min
2 — Peri-urban	2.8	+1.9 km	+10.3 min
3 — Rural	4.8	+3.8 km	+29.1 min

Zone	Cost per route	Google fallback cost	ROI
1 — Dense urban	€15.61	€0.12	126x
2 — Peri-urban	€5.14	€0.08	65x
3 — Rural	€7.94	€0.06	138x

Costs based on €17/h fully loaded driver cost (French CCN Transport 2025). Google fallback cost: €0.005/call applied to degraded stops only.

For every euro spent routing degraded addresses through a quality geocoder as fallback, between €65 and €138 in driver time is avoided. The rural zone shows the highest ROI at 138x - a combination of high degradation rate (58% of stops) and the relative cost of re-routing in areas where roads are less redundant.

A note on the dense urban zone. The urban figures should be read as a combined effect of detours and likely failed deliveries - not detours alone. For the cost of those failures, see our urban and peri-urban models.

The variance problem — and why it matters

Results vary significantly between routes in the same zone. A rural route with 7 risky stops generates +10.9 km of extra distance. Another with 0 risky stops generates nothing. This is not noise - it is the actual distribution.

The implication is that average-based cost estimates understate the tail risk. An operator running 100 routes per day will occasionally have routes that cost €20–25 in extra time due to coordinate errors alone.

Those routes are invisible in the planning system. They show up as driver delay, late deliveries, and overtime - attributed to traffic or difficulty, not to data quality.

Projection — 45,000 deliveries per month

Assuming a typical French last-mile operator with a mix of urban (40%), peri-urban (30%), and rural (20%) deliveries:

Zone	Deliveries/month	Degraded stops	Extra km	Extra time	Cost of degradation	Fallback cost	Net saving
1 — Dense urban	20,000	19,680	15,526 km	44,064 min	€12,485	€98	€12,386
2 — Peri-urban	15,000	7,575	2,669 km	13,598 min	€3,853	€38	€3,815
3 — Rural	10,000	5,833	2,013 km	9,275 min	€2,628	€29	€2,599
Total	45,000	33,088	20,208 km	66,937 min	€18,966	€165	€18,800

For routing detours alone (peri-urban + rural): €6,481/month against €67 in fallback costs - a 97:1 ratio.

The urban figure (€12,485) includes large geocoding errors that likely result in failed deliveries rather than recoverable detours - bringing the total to €18,966. For the cost of those failures, see our urban and peri-urban cost models.

At scale, address quality is not a data engineering concern. It is a P&L line.

What the routing engine cannot fix

A routing engine optimizes the problem it is given. If the input coordinates are degraded, the optimization is degraded - and the optimizer has no way to know.

No amount of algorithmic sophistication changes this. A state-of-the-art solver running on wrong coordinates produces a worse result than a simple nearest-neighbor heuristic running on correct ones. The quality of the output is bounded by the quality of the input.

In French last-mile logistics, degraded geocoding costs approximately €0.60 per degraded stop in extra driver time, against a fallback cost of €0.005. The ratio holds across all three geographic contexts tested.

The fix is not a better routing engine. It is better coordinates going in.

Limitations

3-minute search penalty is a floor, not an average. The 3-minute search penalty per risky stop is deliberately conservative - the actual cost is likely higher in areas where buildings are not clearly numbered or GPS signal is unreliable.

Simulated routes, not observed ones. Routes were generated by OR-Tools on real addresses, not drawn from actual carrier data. Real routes may have different stop density, time window constraints, and geographic clustering.

Deviations modeled in isolation. In practice, a driver who arrives at the wrong location may also affect the next 2–3 stops through cascade delays - the same dynamic documented in our failed delivery cost models. We modeled only the direct detour cost, not the downstream schedule disruption.

Google as the reference. We use Google coordinates as the reference position for risky stops. Google can also be wrong - as documented in our benchmark, 0.76% of Google results were located outside France entirely. The model assumes Google is correct where BAN is degraded, which is an approximation.

Deep rural zone excluded. The deep rural zone showed insufficient risky stops per route to generate a reliable signal. The projection covers 45,000 of the assumed 50,000 monthly deliveries.

Want to fix the input, not the algorithm?

If you're working on route optimization and want to understand where coordinate quality is limiting your results, we'd be happy to talk through your setup.

Coordable builds multi-provider geocoding pipelines that automatically route degraded addresses through a quality fallback - so your routing engine gets the right coordinates from the start. Get in touch to run the numbers on your own operation.

Methodology

Dataset: 10,000 French addresses from the ADEME DPE database (existing residential buildings, post-July 2021). Stratified sample across four INSEE density zones. Zones tested: Dept 92 (dense urban), Dept 60 (peri-urban), Dept 85 (rural).

Geographic constraint: Each route drawn from addresses within a fixed radius of a randomly selected centroid - 8 km (urban), 15 km (peri-urban), 20 km (rural). Routes with geographic span exceeding 2× the radius were discarded.

Route simulation: OR-Tools (Google) with PATH_CHEAPEST_ARC + GUIDED_LOCAL_SEARCH, 10-second time limit per route. Route planning distances from OpenRouteService Matrix API (driving-car profile). Depot set to centroid of each route's stops.

Degraded stops: BAN confidence score < 0.7. Validated as predictive of significant coordinate divergence in benchmark analysis.

Risky stops: Degraded stops where BAN↔Google Haversine distance ≥ 100m.

Deviation cost: For each risky stop, extra distance = road_distance(BAN → Google) + road_distance(Google → next_BAN) − road_distance(BAN → next_BAN). Road distances from OpenRouteService Directions API. Fallback to Haversine × 1.3 when ORS unavailable. Time cost = extra travel time + 3 min on-site search per risky stop.

Driver cost: €17/h fully loaded (French CCN Transport routier, 2025, including employer social charges at ~30%).

Google fallback cost: €0.005/call (Google Geocoding API standard pricing), applied only to degraded stops.

Projection figures: Based on medians. Extrapolated linearly from simulated routes.

Note on geocoding cost estimates

Geocoding pipeline cost - Estimated using BAN (free, open source) as primary geocoder, with a premium provider (Google Geocoding API, ~€0.005/address) triggered only on addresses where BAN confidence score falls below 0.7 - roughly 15-20% of a typical French address file. This cascading approach is the architecture Coordable is built around: coordable.co.

Fuel is cheaper in the US, yet failed deliveries cost more

Julien Crétin — Tue, 14 Apr 2026 13:00:00 GMT

Over the past three posts, we built a bottom-up cost model for failed last-mile deliveries: urban (€15.30), peri-urban (€22.26), rural (€42.14). All three used European benchmarks - specifically French labor costs and fuel prices.

A natural question follows: how does this model hold up in the US?

The answer is worse than expected. Despite cheaper diesel, US failed deliveries cost 67–70% more than their European equivalents across all three contexts. The reason is labor - and the gap is remarkably consistent.

This post runs the same four-component model with US inputs, compares the results side by side, and explains what drives the gap.

Why US costs are higher despite cheaper fuel

Labor is the driver. The fully loaded cost of a US delivery driver is ~$30/h vs ~€17/h in France - a 76% gap that cascades through every time-based component of the model.

Diesel is significantly cheaper in the US - but not enough to offset labor. The average US retail diesel price in 2025 was ~$3.68/gallon ($0.97/L), giving a fuel cost of approximately $0.11/km. The French average was €1.62/L, giving €0.18/km. The US fuel advantage (~39% cheaper per km) is real, but modest relative to the labor gap.

The reason for the price difference is structural: US federal and state fuel taxes represent ~15–20% of the pump price, vs ~60–65% in France (TICPE + TVA). Same crude oil, very different fiscal treatment.

PUDO networks are structurally limited in the US. Europe has over 500,000 out-of-home delivery points, with dense carrier-agnostic networks (Pickup, Mondial Relay, InPost, DHL Packstations). In the US, out-of-home options exist - Amazon Locker, UPS Access Point, FedEx OnSite - but they are carrier-specific, less dense, and not structured around a merchant commission model. For most US operators, redelivery remains the dominant failure resolution path.

We include a PUDO column for the US model for completeness and comparability, but note that it applies only to operators with access to a compatible carrier locker network - which is far from universal.

US model assumptions

Parameter	EU (France)	US
Driver hourly wage (fully loaded)	€17/h	$30/h
Fuel cost per km	€0.18/km	$0.11/km
Vehicle depreciation per km	€0.12/km	$0.14/km
Dispatch/support hourly wage	€15/h	$26/h

Vehicle depreciation for US: IRS standard mileage rate 2025, depreciation component for light commercial vehicles, ~$0.14/km. Dispatch/support: estimated at ~$24/h gross × 1.08 employer FICA ≈ $26/h.

Urban context

Component	EU Redelivery	US Redelivery	EU PUDO	US PUDO
1. On-site failure	€2.70	$4.77	€2.70	$4.77
2. Resolution path	€4.30	$6.26	€2.83	$4.07
3. Route disruption	€5.90	$10.43	€2.95	$5.22
4. Customer support	€2.40	$4.16	€0.80	$1.39
Total	€15.30	$25.62	€9.28	$15.45

The US urban redelivery cost at $25.62 is 67% higher than the EU equivalent (€15.30). The gap is almost entirely driven by the labor differential - the fuel saving over a 3 km urban detour amounts to only $0.21 per failed delivery, which barely registers.

Peri-urban context

Component	EU Redelivery	US Redelivery	EU PUDO	US PUDO
1. On-site failure	€2.70	$4.77	€2.70	$4.77
2. Resolution path	€9.23	$14.37	€6.45	$9.97
3. Route disruption	€7.53	$13.33	€3.77	$6.67
4. Customer support	€2.80	$4.85	€0.96	$1.66
Total	€22.26	$37.32	€13.88	$23.07

The peri-urban gap widens further: $37.32 vs €22.26, a 68% premium for US operators. Longer detours amplify the labor cost gap - more minutes of driving at $30/h rather than €17/h.

Rural context

Component	EU Redelivery	US Redelivery	EU PUDO*	US PUDO*
1. On-site failure	€4.04	$7.14	€4.04	$7.14
2. Resolution path	€24.37	$40.26	€14.90	$24.55
3. Route disruption	€10.13	$17.92	€5.07	$8.96
4. Customer support	€3.60	$6.24	€1.20	$2.08
Total	€42.14	$71.56	€25.21	$42.73

*PUDO path in rural US is even more constrained than in rural EU. Apply with significant caution.

Rural is the starkest divergence: $71.56 vs €42.14, a 70% premium.

The full comparison

Context	EU Redelivery	US Redelivery	Delta
Urban	€15.30	$25.62	+67%
Peri-urban	€22.26	$37.32	+68%
Rural	€42.14	$71.56	+70%

Context	EU PUDO	US PUDO	Delta
Urban	€9.28	$15.45	+66%
Peri-urban	€13.88	$23.07	+66%
Rural	€25.21	$42.73	+70%

The delta is remarkably consistent across all contexts and scenarios: US failed deliveries cost roughly 67–70% more than their European equivalents. The consistency of this gap confirms that the cause is structural - labor cost differential - rather than context-specific.

What this means for geocoding investment

The geocoding ROI argument is stronger in the US than in Europe - not because the underlying failure rate differs, but because the cost of each failure is higher. The same logic applies to routing: degraded coordinates add driver time on every route, not just on failed deliveries. We quantified this in a separate routing simulation on 10,000 French addresses - the mechanism and ROI structure translate directly to US operations, with labor costs amplifying the impact further.

Applying the same 20–25% address-related failure rate assumption:

US operator running 50,000 deliveries/month at 8% failure rate: - ~4,000 failed deliveries/month - ~900 attributable to address/geocoding issues - At $25.62 per urban failure: ~$23,000/month in avoidable cost - Cost of geocoding pipeline: typically $20–$200

The return is not structurally different from the European model - but the absolute dollar amounts are larger, and the business case lands harder in a market where labor costs are a daily operational pressure.

A note on model limitations for the US

Labor cost variance is higher. The $30/h fully loaded figure is a national average. In California, New York, or Washington state, driver costs can reach $35–$40/h. In rural Midwest or Southeast markets, they can be closer to $22–$25/h.

The subcontractor structure differs. In the EU, we documented the salaried vs DSP subcontractor distinction explicitly (CCN overtime thresholds, flat-fee margin loss). In the US, the DSP model dominates Amazon's network, while FedEx Ground relies heavily on independent service providers and UPS uses a mix of Teamsters-represented drivers and contractors. The cost absorption mechanisms differ but the underlying economic logic holds regardless of employment structure.

This post completes the four-part series on failed delivery costs. For the full picture: urban EU, peri-urban EU, rural EU, and this EU vs US comparison.

Want to run the numbers on your operation?

Whether you're operating in Europe or the US, the ROI on address quality is substantial. We'd be happy to talk through how geocoding quality affects your specific setup.

Coordable builds multi-provider geocoding pipelines that surface address issues before dispatch, not after. Get in touch if you want to see what this looks like with your own labor costs and route structure.

Sources and assumptions

US driver hourly wage ($30/h fully loaded) - BLS, Occupational Employment and Wage Statistics: Light Truck Drivers, May 2024: median $44,140/year (~$21/h gross). BLS, Employer Costs for Employee Compensation, December 2025: benefits average 29.9% of total compensation for private sector workers. $21/h × 1.43 ≈ $30/h.
EU driver hourly wage (€17/h fully loaded) - CCN Transport routier logistique, May 2025: €11.91–€19.27/h gross. Employer contributions ~30% (Urssaf, 2025). €12.50 × 1.30 ≈ €17/h.
US fuel cost ($0.11/km) - Average US retail diesel 2025: ~$3.68/gallon ($0.97/L). LCV consumption: 11L/100km. $0.97 × 0.11 = $0.11/km.
EU fuel cost (€0.18/km) - Average diesel price France 2025: €1.6186/L (prixdubaril.com / Ministry of Ecological Transition, January 2026). €1.62 × 0.11 = €0.18/km.
US vehicle depreciation ($0.14/km) - IRS standard mileage rate 2025, depreciation/maintenance component for light vehicles, converted from per-mile to per-km.
EU vehicle depreciation (€0.12/km) - French fiscal mileage allowance 2024–2025 (BOFiP, BOI-BAREME-000003).
US dispatch/support wage ($26/h) - Estimated at ~$24/h gross (BLS Office and Administrative Support, 2024) × 1.08 employer FICA ≈ $26/h.
US fuel tax differential - US federal + state diesel taxes: ~15–20% of pump price (EIA / Tax Foundation). French TICPE + TVA: ~60–65% (Ministry of Ecological Transition).
PUDO network comparison - nShift, EU Parcel Locker Growth in 2025, 2025 (500,000+ EU OOH points). US carrier-specific networks: Amazon Locker, UPS Access Point, FedEx OnSite - fragmented, carrier-specific.
First-attempt failure rate (8%) - Composite estimate, last-mile industry reports 2021–2025.
Address-related failure rate (20–25%) - Composite estimate, industry studies 2021–2024.
Geocoding pipeline cost - Estimated using an open-source geocoder (BAN in France, equivalent national APIs elsewhere) as primary, with a premium provider (Google Geocoding API, ~$0.005/address) triggered only on addresses where the primary confidence score falls below threshold - roughly 15-20% of a typical address file. This cascading approach is the architecture Coordable is built around: coordable.co.

The €17 failed delivery in rural operations: the number no longer holds

Julien Crétin — Tue, 14 Apr 2026 12:00:00 GMT

We have now modeled failed delivery costs for urban (€15.30) and peri-urban (€22.26). Rural is a different category entirely.

The structural constraints are more severe, the mitigation options largely absent, and the cost profile reflects it: €42.14 per failed redelivery - 175% higher than urban, 89% higher than peri-urban.

This model covers rural B2C operations - low-density zones, typically >60 km from a major urban center, with dispersed housing, limited road infrastructure in some areas, and thin or absent out-of-home delivery networks.

What makes rural structurally different

Stop density collapses. Rural routes average 8–15 stops per day vs 25–40 in urban. Each stop - including each failed stop - carries a much higher share of the day's fixed driver cost.

Inter-stop distances are large. Where an urban detour is 3 km and a peri-urban detour is 10 km, a rural detour to reinsert a failed stop can easily be 20–35 km. There is no shortcut.

PUDO networks are effectively absent. The European OOH delivery infrastructure is urban-centric. In many rural zones, the nearest PUDO point is further away than the original delivery address - making redirection economically irrational or simply impossible.

Address data quality is lowest here. Rural addressing systems are inconsistent across countries. Hamlets, isolated farms, lieu-dits, and rural routes with non-standard numbering are systematic sources of geocoding failure. New builds in rural areas can take months to appear in any geocoding database. GPS coordinates for rural addresses frequently resolve to road junctions rather than actual building locations.

Dedicated redelivery trips are more likely. In rural operations with 8–15 stops per route and large distances between them, reinsertion is often not viable - the failed stop is too far from any other scheduled stop to be absorbed without a near-dedicated trip. This is what makes Component 2 so different in rural operations.

The model

Component 1 — On-site failure cost (both scenarios)

On-site time is higher in rural than in urban or peri-urban. When a geocode resolves to a road junction or an approximate location, drivers spend additional time locating the actual building - calling the recipient, consulting maps, asking neighbors.

Item	Assumption	Cost
On-site time (approach + attempt + departure)	12 min @ €17/h	€3.40
Recipient call attempt (~75% of failures)	3 min @ €17/h	€0.64
Subtotal		€4.04

On-site time is higher than urban and peri-urban (8 min) to reflect address-location difficulty in rural zones. The call rate is higher (75% vs 60%) for the same reason.

Component 2A — Redelivery to home address

This is where the rural model diverges most sharply from the previous two.

In a significant share of rural failures, the redelivery cannot be absorbed into an existing route without a near-dedicated trip. We model two sub-scenarios and weight them:

Scenario 2A-i (40% of cases): Failed stop is reinserted into a nearby future route with a meaningful but manageable detour (25 km round trip).
Scenario 2A-ii (60% of cases): No nearby route exists within a reasonable timeframe. A quasi-dedicated trip is required.

Item	Assumption	Cost
2A-i: Reinserted into existing route (40%)
Driver time	35 min @ €17/h	€9.92
Fuel	25 km @ €0.18/km	€4.50
Vehicle depreciation	25 km @ €0.12/km	€3.00
Weighted subtotal (× 40%)		€6.97
2A-ii: Near-dedicated redelivery trip (60%)
Driver time	60 min @ €17/h	€17.00
Fuel	40 km @ €0.18/km	€7.20
Vehicle depreciation	40 km @ €0.12/km	€4.80
Weighted subtotal (× 60%)		€17.40
Combined subtotal		€24.37

The 60/40 split between near-dedicated and reinserted redeliveries is a conservative estimate for genuinely rural operations. This is the assumption we flag most clearly for operators to calibrate against their own data.

Component 2B — Redirect to pickup point (PUDO/locker)

In many rural zones, this path is not viable. Where it is available, the economics are poor: the nearest relay point may be 15–25 km away, which partially or fully offsets the consolidation benefit.

Item	Assumption	Cost
Driver time (detour + PUDO drop)	30 min @ €17/h	€8.50
Fuel	20 km @ €0.18/km	€3.60
Vehicle depreciation	20 km @ €0.12/km	€2.40
Merchant commission	€0.40	€0.40
Subtotal		€14.90

Where no PUDO exists within 20 km, the PUDO path is not a realistic option. For many rural operators, redelivery is the only available resolution.

Component 3 — Route disruption

In urban and peri-urban operations, a failed stop cascades into the next few stops. In rural, the risk is different: running out of shift time before the route is complete.

For salaried drivers, unplanned time on a failed stop can push the shift past standard hours, triggering overtime costs under the CCN Transport routier (25% premium beyond 39h/week).

For subcontracted drivers on a flat daily fee, the disruption translates into fewer stops completed for the same fee - a margin loss absorbed by the subcontractor.

For operators on slot-based markets, rural areas with precise delivery commitments face the same SLA penalty risk described in our previous posts - amplified here by the near-impossibility of same-day recovery.

Item	Assumption	Redelivery	PUDO redirect
End-of-day stops missed (25% probability × 1.5 stops × €17/stop avg)		€6.38	€3.19
Dispatch rescheduling	15 min @ €15/h	€3.75	€1.88
Subtotal		€10.13	€5.07

Route disruption in the rural model represents a different failure mode - not a cascade on adjacent stops, but a probability of end-of-day route incompletion. In low-density routes with hard shift-end constraints, this is the more realistic cost driver.

Component 4 — Customer support contact

Rural customers tend to have fewer delivery options and less familiarity with automated rescheduling flows. Combined with the higher incidence of address-related failures, we model a higher human contact rate.

At 45%, the rural contact rate is 50% higher than urban - reflecting both lower automation adoption and a higher baseline of address-related failures that automated flows cannot resolve.

Scenario	Contact rate	Cost per contact	Subtotal
Redelivery	45%	€8	€3.60
PUDO redirect	15%	€8	€1.20

The full picture

Component	Redelivery	PUDO redirect
1. On-site failure	€4.04	€4.04
2. Resolution path	€24.37	€14.90
3. Route disruption	€10.13	€5.07
4. Customer support	€3.60	€1.20
Total	€42.14	€25.21

With a low–high range across assumptions:

Scenario	Low	Central	High
Redelivery	€27.00	€42.14	€57.30
PUDO redirect (where available)	€17.00	€25.21	€33.40

The rural redelivery cost at €42.14 is 175% higher than urban (€15.30) and 89% higher than peri-urban (€22.26). The range is also wider - rural operations are more heterogeneous, and the assumptions around dedicated vs reinserted redeliveries drive significant variance.

The three-context summary

Context	Redelivery	PUDO redirect
Urban	€15.30	€9.28
Peri-urban	€22.26	€13.88
Rural	€42.14	€25.21*

*Where a PUDO point exists within reasonable distance.

The €15–€20 figure commonly cited in industry reports is at best an urban average. Applied to peri-urban or rural operations, it understates the true cost by a factor of 1.5× to 2.8×.

What this means for geocoding quality

Rural is where geocoding quality has the highest leverage - and the most room for improvement.

Address data quality in rural zones is systematically worse than urban. New builds lag. Non-standard addressing is common. Precision degrades. And the cost of a geocoding-related failure is at its highest. Beyond failed deliveries, poor coordinates affect every route passing through those addresses - the routing overhead alone runs to €7.94 per route in rural zones, at a 138:1 ROI on the geocoding fix.

Various industry studies estimate 20–25% of delivery failures trace back to incorrect address data. In rural operations, this figure is likely higher - some operators report address-related failures exceeding 30% in rural zones. Applied conservatively:

An operator running 10,000 deliveries/month in rural zones at an 8% failure rate: - ~800 failed deliveries per month - ~200 attributable to address or geocoding issues - At €42.14 per failure: ~€8,400/month in avoidable cost - Cost of a quality geocoding pipeline for those same addresses: typically €4–€45

The ROI is higher in rural than anywhere else - precisely because the cost of failure is highest and the baseline data quality is lowest.

A note on what this model does not include

Customer churn. Relevant to retailers. Rural customers, with fewer competing delivery options, may show higher churn propensity after a failure.

Return-to-depot logistics. Particularly costly in rural operations where the depot may be 60–100 km from the delivery zone.

Both exclusions make the estimates above conservative.

This post is the third in a four-part series. The next and final post applies the same model to US operating conditions - and shows why failed deliveries cost even more on the other side of the Atlantic, despite cheaper fuel.

Want to run the numbers on your operation?

If you're managing rural or mixed-density routes and want to understand where geocoding quality affects your costs most, we'd be happy to talk through the specifics.

Coordable builds multi-provider geocoding pipelines that surface address issues before dispatch, not after. Get in touch to run the numbers on your own operation.

Sources and assumptions

Driver hourly wage (€17/h fully loaded) - Median gross wage for delivery drivers in France: €12–€13/h (Indeed, JOBTransport, 2025; CCN Transport routier logistique, May 2025: €11.91–€19.27/h). Employer contributions ~30% (Urssaf, 2025). Fully loaded: €12.50 × 1.30 = €16.25/h, rounded to €17/h.
Fuel cost (€0.18/km) - Average diesel price France 2025: €1.6186/L (prixdubaril.com / Ministry of Ecological Transition, January 2026). LCV rural consumption: 11L/100km.
Vehicle depreciation (€0.12/km) - French fiscal mileage allowance 2024–2025 (BOFiP, BOI-BAREME-000003).
Rural stops per route (8–15/day) - Upper Inc., Last-Mile Delivery Route Optimization Guide, 2026.
Detour distances (25 km reinserted / 40 km near-dedicated) - Internal estimate based on rural route geometry and stop density data.
60/40 split between near-dedicated and reinserted redeliveries - Internal conservative estimate for rural operations. High variance across operators.
PUDO availability in rural zones - nShift, EU Parcel Locker Growth in 2025, 2025.
On-site time (12 min) - Higher than urban/peri-urban (8 min) to reflect address-location difficulty in rural zones. Internal estimate.
Recipient call rate (75%) - Higher than urban (60%) and peri-urban (60%) to reflect greater address ambiguity in rural zones.
Route incompletion disruption model - Internal estimate. Shift from "cascade on adjacent stops" to "probability of end-of-day route incompletion", reflecting rural low-density route reality.
Human contact rate (45%) - Higher than urban (30%) and peri-urban (35%) to reflect lower automation adoption and higher address-issue incidence in rural zones.
Address-related failure rate in rural zones (>25%) - Conservative estimate; some operators report rates exceeding 30% in rural zones. Composite industry data 2021–2024.
Dispatch/support agent wage (€15/h fully loaded) - Estimate by analogy with CCN Transport routier, administrative roles.
Geocoding pipeline cost - Estimated using BAN (free, open source) as primary geocoder, with a premium provider (Google Geocoding API, ~€0.005/address) triggered only on addresses where BAN confidence score falls below 0.7 - roughly 15-20% of a typical French address file. This cascading approach is the architecture Coordable is built around: coordable.co.

The €17 failed delivery in peri-urban operations: the math is worse

Julien Crétin — Tue, 14 Apr 2026 11:00:00 GMT

In our previous post, we rebuilt the cost of a failed delivery from scratch for dense urban B2C operations in Europe. The central estimate: €15.30 for a redelivery scenario, €9.28 for a PUDO redirect.

Peri-urban changes the math. The detours are longer, the routes are thinner, and the PUDO options are fewer. The result: a redelivery cost of €22.26 - 45% higher than urban.

This model covers peri-urban B2C operations - suburban zones, secondary cities, mixed-density areas typically located 20–60 km from a major urban center.

What makes peri-urban different

Three structural differences drive the cost gap vs urban:

Lower stop density. Urban routes average 25–40 stops per day. Peri-urban routes average 15–25. The same driver cost, spread over fewer deliveries, means a higher cost per stop - and a higher cost per failure.

Longer inter-stop distances. Where an urban detour might be 3 km, a peri-urban detour to reinsert a failed stop is closer to 8–12 km. The distances between addresses are simply larger.

Thinner PUDO networks. Europe's 500,000+ out-of-home delivery points are concentrated in urban cores. In peri-urban zones, PUDO density drops significantly - the nearest relay point may be 5–10 km away rather than 1–2 km. In some cases there is no viable PUDO option at all, making redelivery the only path.

The model

Component 1 — On-site failure cost (both scenarios)

This component is largely context-independent. A failed stop costs roughly the same on-site time regardless of geography.

Item	Assumption	Cost
On-site time (approach + attempt + departure)	8 min @ €17/h	€2.27
Recipient call attempt (~60% of failures)	2.5 min @ €17/h	€0.43
Subtotal		€2.70

Component 2A — Redelivery to home address

The key difference vs urban: the detour is longer. In a peri-urban route, stops are spread across a wider area. Reinserting a failed stop into a future run means a meaningful additional distance, not just a marginal detour.

Item	Assumption	Cost
Driver time (detour + stop)	22 min @ €17/h	€6.23
Fuel	10 km @ €0.18/km	€1.80
Vehicle depreciation	10 km @ €0.12/km	€1.20
Subtotal		€9.23

22 minutes and 10 km reflect a realistic marginal detour in a peri-urban route of 15–25 stops spread across a suburban or secondary urban zone.

Component 2B — Redirect to pickup point (PUDO/locker)

Where a PUDO network exists in the zone, the redirect path is still cheaper than redelivery - but the economics narrow compared to urban. The nearest relay point is farther, and consolidation benefits are smaller.

Item	Assumption	Cost
Driver time (detour + PUDO drop)	15 min @ €17/h	€4.25
Fuel	6 km @ €0.18/km	€1.08
Vehicle depreciation	6 km @ €0.12/km	€0.72
Merchant commission	€0.40	€0.40
Subtotal		€6.45

Where no PUDO option exists within a reasonable radius (>10 km), redelivery becomes the only option. This is a meaningful constraint in lower-density peri-urban zones.

Component 3 — Route disruption

This is where peri-urban diverges most sharply from urban.

In a dense urban route, a failed stop disrupts the stops immediately following it - the cascade is local and relatively contained. In a peri-urban route with larger inter-stop distances and fewer stops per route, the same time loss has a proportionally larger impact: the driver has less buffer, fewer stops to resequence around, and longer travel legs that make recovering the deficit harder.

The nature of this disruption - and who absorbs the cost - depends on the operator's model.

For operators with salaried drivers, the disruption translates into route lengthening. Time lost accumulates across the week and can contribute to crossing the overtime threshold - in France, 39 hours under the transport collective agreement, with a 25% premium beyond that.

For operators using subcontracted drivers on a daily or per-route flat fee - which represents the majority of last-mile operations in France for networks such as Amazon, Chronopost, or DHL - the disruption generates a margin loss: if a subcontractor completes 18 stops instead of 20 due to time lost on a failure, they deliver less for the same flat fee.

A third case: markets with precise delivery slots. In peri-urban contexts, this dynamic is more prevalent than in urban - peri-urban operations are more likely to include B2B deliveries with contractual time windows, or premium residential services with narrow slots. A failed stop in this context is a missed contractual commitment, potentially triggering SLA penalties on top of the operational cost.

Item	Assumption	Redelivery	PUDO redirect
Cascade delay on following stops	2 stops × 8 min @ €17/h	€4.53	€2.27
Dispatch rescheduling	12 min @ €15/h	€3.00	€1.50
Subtotal		€7.53	€3.77

Route disruption is the largest single component in the redelivery scenario - €7.53, or 34% of the total. In peri-urban contexts, fewer stops and longer legs mean there is less slack to absorb the cascade.

Component 4 — Customer support contact

The contact rate dynamics are similar to urban, with one additional factor: geocoding quality in peri-urban zones tends to be less reliable. New residential developments on the urban periphery lag in address databases. Industrial parks and business zones often have poor coordinate precision. This increases the likelihood that a failure is address-related rather than recipient-absent - which in turn increases the probability of a support contact.

Item	Assumption	Redelivery	PUDO redirect
Scenario	Contact rate	Cost per contact	Subtotal
---	---	---	---
Redelivery	35%	€8	€2.80
PUDO redirect	12%	€8	€0.96

The slightly higher contact rate vs urban (35% vs 30%) reflects the greater prevalence of address-quality issues in peri-urban zones.

The full picture

Component	Redelivery	PUDO redirect
1. On-site failure	€2.70	€2.70
2. Resolution path	€9.23	€6.45
3. Route disruption	€7.53	€3.77
4. Customer support	€2.80	€0.96
Total	€22.26	€13.88

With a low–high range across assumptions:

Scenario	Low	Central	High
Redelivery	€16.00	€22.26	€28.50
PUDO redirect	€9.70	€13.88	€18.10

The peri-urban redelivery cost at €22.26 is 45% higher than the urban equivalent (€15.30). This reflects the structural reality of lower stop density and longer detours - not exceptional conditions, just standard peri-urban operations.

Where PUDO networks exist in peri-urban zones, the savings vs redelivery are even larger than in urban: €8.38 saved per failure vs €6.02 in urban. The rarer the PUDO option, the more valuable it becomes when it's available.

What this means for geocoding quality

The geocoding problem is more significant in peri-urban contexts for two reasons.

First, address data quality degrades at the urban periphery. New residential developments, industrial zones, and business parks on city fringes are consistently slower to appear in geocoding databases - and when they do appear, precision is often street-level rather than rooftop.

Second, the cost of getting it wrong is higher. At €22.26 per failure vs €15.30 in urban, the same root cause generates 45% more damage. And beyond failed deliveries, degraded coordinates affect every route that runs through those addresses - see our routing simulation for the direct impact on driver time and distance.

Various industry studies estimate 20–25% of delivery failures trace back to incorrect address data. Applied to peri-urban operations:

An operator running 30,000 deliveries/month in peri-urban zones at an 8% failure rate: - ~2,400 failed deliveries per month - ~540 attributable to address or geocoding issues - At €22.26 per failure: ~€12,000/month in avoidable cost - Cost of a quality geocoding pipeline for those same addresses: typically €12–€110

A note on what this model does not include

Customer churn. Relevant to retailers, not carriers. An e-commerce operator running this model for their own context should add it.

Return-to-depot logistics. Particularly significant in peri-urban zones where PUDO is unavailable - an undeliverable parcel must travel further to return to depot. Both exclusions make the estimates above conservative.

The figures above apply to peri-urban B2C operations in a European context. Rural contexts are more extreme still - longer distances, near-absent PUDO networks, and substantially higher per-stop costs. We cover those in the next post.

Want to run the numbers on your own operation?

If you're working on address quality or last-mile cost reduction in peri-urban or mixed-density contexts, we'd be happy to talk through how geocoding quality affects your specific setup.

Coordable helps logistics and operations teams build multi-provider geocoding pipelines that surface address issues before dispatch, not after. Get in touch to run the numbers on your own operation.

Sources and assumptions

Driver hourly wage (€17/h fully loaded) - Median gross wage for delivery drivers in France: €12–€13/h (Indeed, JOBTransport, 2025; CCN Transport routier logistique, May 2025: €11.91–€19.27/h). Employer contributions ~30% (Urssaf, 2025). Fully loaded: €12.50 × 1.30 = €16.25/h, rounded to €17/h.
Fuel cost (€0.18/km) - Average diesel price France 2025: €1.6186/L (prixdubaril.com / Ministry of Ecological Transition, January 2026). LCV peri-urban consumption: 11L/100km.
Vehicle depreciation (€0.12/km) - French fiscal mileage allowance 2024–2025 (BOFiP, BOI-BAREME-000003).
Peri-urban stops per route (15–25/day) - Upper Inc., Last-Mile Delivery Route Optimization Guide, 2026.
Detour distance and time (10 km / 22 min) - Internal estimate based on peri-urban route geometry and stop density data.
PUDO network density in peri-urban zones - nShift, EU Parcel Locker Growth in 2025, 2025.
PUDO merchant commission (€0.40) - Published rates from Pickup, Mondial Relay, Relais Colis, 2025.
Cascade disruption (2 stops × 8 min) - Internal estimate. No published benchmark identified.
Human contact rate (35%) - Slightly higher than urban (30%) to reflect greater address-quality issues in peri-urban zones. WISMOlabs, What Is WISMO?, 2025.
Dispatch/support agent wage (€15/h fully loaded) - Estimate by analogy with CCN Transport routier, administrative roles.
Address-related failure rate (20–25%) - Composite estimate, last-mile industry studies 2021–2024.
Geocoding pipeline cost - Estimated using BAN (free, open source) as primary geocoder, with a premium provider (Google Geocoding API, ~€0.005/address) triggered only on addresses where BAN confidence score falls below 0.7 - roughly 15-20% of a typical French address file. This cascading approach is the architecture Coordable is built around: coordable.co.

The €17 failed delivery: everyone cites it, nobody shows the math

Julien Crétin — Mon, 13 Apr 2026 10:00:00 GMT

Search for "cost of a failed delivery" and you find the same figure everywhere: somewhere between €15 and €20 per failed order. It shows up in industry reports, logistics blogs, carrier decks. Sometimes €17, sometimes €18, sometimes just "around €17." The number circulates freely.

What never appears alongside it is a breakdown.

We rebuilt the estimate from scratch, line by line, with explicit assumptions, for a realistic urban B2C context in Europe in 2026. And we modeled two scenarios, because not all failed deliveries end the same way.

Two paths after a failed first attempt

When a delivery attempt fails, operators have two main options:

Redeliver to the home address. Schedule a second attempt, slot it into a future route, try again.

Redirect to a pickup point (PUDO/locker). Drop the parcel at a nearby relay point, a staffed shop or an automated locker, and notify the recipient to collect at their convenience.

The second path is growing fast. Out-of-home delivery networks in Europe now exceed 500,000 points. In France alone, the three main networks (Pickup, Mondial Relay, Relais Colis) cover over 37,000 relay points. Redirecting to a PUDO is no longer a fallback; in many operations it is the default response to a failed first attempt.

The cost profiles of these two paths are meaningfully different. We modeled both.

The model

Component 1 - On-site failure cost (both scenarios)

Before any decision about what happens next, a failed stop already costs something. The driver arrived, attempted delivery, documented the failure, and departed. That time is gone regardless of what follows.

Item	Assumption	Cost
On-site time (approach + attempt + departure)	8 min @ €17/h	€2.27
Recipient call attempt	2.5 min @ €17/h (~60% of failures)	€0.43
Subtotal		€2.70

The call is not systematic - carriers typically place it when the address is unclear or the recipient was expected to be home. We estimate it occurs in roughly 60% of failed attempts.

Component 2A - Redelivery to home address

The package gets slotted back into a future route. The marginal cost is the detour: the extra time and distance to work that stop back into an existing run. Not a dedicated trip, just the incremental cost of squeezing it in.

Item	Assumption	Cost
Driver time (detour + stop)	12 min @ €17/h	€3.40
Fuel	3 km @ €0.18/km	€0.54
Vehicle depreciation	3 km @ €0.12/km	€0.36
Subtotal		€4.30

12 minutes and 3 km reflect a marginal detour within a dense urban route. In peri-urban or rural contexts, these figures are significantly higher.

Component 2B - Redirect to pickup point

The driver diverts to the nearest relay point on the same or next run. A PUDO stop is fast: 1.5-2 minutes vs 6-7 minutes for a residential delivery, because consolidation means multiple parcels per stop. Detour distance is short in a dense urban network.

There is also a cost that most estimates miss: the commission paid by the carrier to the merchant hosting the relay point. In France, this runs €0.30-€0.50 per parcel depending on the network (Mondial Relay, Pickup, Relais Colis). Small, but real, and exactly the kind of line item that gets lost when a figure is simply quoted without a breakdown.

Item	Assumption	Cost
Driver time (detour + PUDO drop)	7 min @ €17/h	€1.98
Fuel	1.5 km @ €0.18/km	€0.27
Vehicle depreciation	1.5 km @ €0.12/km	€0.18
Merchant commission	€0.40	€0.40
Subtotal		€2.83

Component 3 - Route disruption

This is the component that almost never appears in cost estimates, and the one we think matters most.

A failed stop does not happen in isolation. The driver spent time on-site. In a tightly scheduled urban run of 20-30 stops, that time ripples downstream. The nature of this disruption, and who absorbs the cost, depends on the operator's model.

For operators with salaried drivers, the disruption translates into route lengthening. Time lost accumulates across the week and can contribute to crossing the overtime threshold: in France, 39 hours under the transport collective agreement, with a 25% premium beyond that. The marginal cost is real but diffuse: it rarely maps cleanly to a single failed stop.

For operators using subcontracted drivers on a daily or per-route flat fee, which represents the majority of last-mile operations in France for networks such as Amazon, Chronopost, or DHL, the disruption does not generate overtime. It generates a margin loss: if a subcontractor completes 18 stops instead of 20 due to time lost on a failure, they deliver less for the same flat fee. The cost is real, but it sits with the subcontractor rather than the network operator. Operators on this model can calibrate the disruption cost by dividing their daily flat rate by the number of planned stops.

A third case: markets with precise delivery slots. In the UK, Germany, and increasingly in premium services across Europe, recipients select a 1-2 hour window at checkout. In this context, a failed stop is not just a time loss; it is a missed contractual commitment, and SLA-based contracts can trigger financial penalties: a cost that does not appear in any per-failed-delivery model, but is very real at scale. We do not include it in our central estimate, but operators on slot-based markets should factor it in.

In all three cases, dispatch rescheduling remains a fixed cost: someone must handle the failed stop, reassign it, and notify the recipient.

There is no published benchmark for the cascade effect specifically. We modeled it conservatively and flag it as an assumption operators should calibrate against their own route data.

Item	Assumption	Redelivery	PUDO redirect
Cascade delay on following stops	3 stops × 4 min @ €17/h	€3.40	€1.70
Dispatch rescheduling	10 min @ €15/h	€2.50	€1.25
Subtotal		€5.90	€2.95

The €17/h figure is an approximation of the real operational cost in both salaried and subcontracted models - marginal hourly cost for salaried drivers, opportunity cost per undelivered stop for flat-fee subcontractors.

Route disruption accounts for roughly 40% of the total cost in the redelivery scenario. It is the component most directly amplified by address quality issues - and the one almost entirely invisible in standard last-mile cost reporting.

Component 4 - Customer support contact

In 2026, most platforms automatically notify recipients of a failed attempt and offer self-service rescheduling. The majority of failures do not generate a human support contact. But a meaningful share do: particularly when the address is genuinely unresolvable, the automated flow breaks down, or the delay exceeds the customer's tolerance.

Industry data on post-failure contact rates shows that well-optimized operators with proactive SMS/WhatsApp notifications see human contact rates around 15%. Average operators without strong visibility tooling can exceed 40%. We use 30% as a central estimate.

For PUDO redirects, the contact rate drops significantly: the recipient gets an automatic notification, the package is safe, and there is nothing to escalate.

Item	Redelivery	PUDO redirect
Human contact rate	30%	10%
Cost per contact (internal dispatch or support)	€8	€8
Subtotal	€2.40	€0.80

The full picture

Component	Redelivery	PUDO redirect
1. On-site failure	€2.70	€2.70
2. Resolution path	€4.30	€2.83
3. Route disruption	€5.90	€2.95
4. Customer support	€2.40	€0.80
Total	€15.30	€9.28

With a low-high range across assumptions:

Scenario	Low	Central	High
Redelivery	€11.00	€15.30	€19.60
PUDO redirect	€6.50	€9.28	€12.10

Our central redelivery estimate of €15.30 sits within the €15-€20 range commonly cited in industry reports: a useful sanity check. But where those figures are self-reported averages with no decomposition, this model shows where the money goes. Route disruption is the largest single component, and it is almost entirely invisible in standard last-mile cost reporting.

The PUDO path at €9.28 is meaningfully cheaper - not because the logistics are simpler, but because the cascade is shorter and the customer contact rate drops. The merchant commission is real but minor.

What this means for geocoding quality

The model above assumes a generic failed delivery: recipient absent, address found, no particular navigation issue. In practice, not all failures are equal.

When a failure is caused by a bad geocode: the driver is routed to the wrong area, cannot locate the address, and spends additional time on-site trying to find it. Two things happen. First, the on-site time (Component 1) increases. Second, and more importantly, the route disruption (Component 3) is amplified: more time lost on that stop means a larger downstream cascade. We quantified this routing impact separately - see our routing simulation on 10,000 French addresses.

Various industry studies estimate that between 20% and 25% of delivery failures trace back to incorrect or unresolvable address data. Applied to the redelivery scenario:

An operator running 50,000 deliveries/month at an 8% failure rate:

~4,000 failed deliveries per month
~900 of those attributable to address or geocoding issues
At €15.30 per failure: ~€13,800/month in avoidable cost

The cost of running those same 50,000 addresses through a quality geocoding pipeline before dispatch: typically €20-€180, depending on provider mix and cascading strategy.

A note on what this model does not include

Two cost categories are deliberately excluded:

Customer churn. A failed delivery affects repurchase intent: research consistently shows 20-25% of recipients do not reorder after a poor delivery experience. This is a real and significant cost, but it falls primarily on the retailer, not the carrier. An e-commerce operator building this model for their own operation should add it.

Return-to-depot logistics. When a package cannot be delivered and is not redirected to a PUDO point, it must be returned to the depot or sender. We have not modeled this, as handling varies significantly by operator and contract structure.

Both exclusions make the estimates above conservative.

The figures above apply to dense urban B2C operations in a European context. Peri-urban and rural contexts change the calculus significantly: longer detours, fewer PUDO options, higher cascade costs per failed stop. We cover both in the next posts in this series: peri-urban (€22.26), rural (€42.14), and a EU vs US comparison.

Want to run the numbers on your own operation?

If you're working on geocoding quality or last-mile cost reduction, we'd be happy to talk through how address data affects your specific setup.

Coordable helps logistics and operations teams build multi-provider geocoding pipelines that surface address issues before dispatch, not after. Get in touch - we're always up for a conversation about how geocoding quality affects delivery performance.

Sources and assumptions

Driver hourly wage (€17/h fully loaded) - Median gross wage for delivery drivers in France: €12-€13/h (Indeed, Glassdoor, JOBTransport, 2025; CCN Transport routier logistique, driver pay scale as of May 1, 2025: €11.91-€19.27/h). Employer social contributions: average rate ~30% of gross wage in 2025, range 25-42% depending on company size and applicable exemptions (Urssaf / Staffmatch, 2025). Estimated fully loaded cost: €12.50/h x 1.30 = €16.25/h, rounded to €17/h.
Fuel cost (€0.18/km) - Average diesel price in France, annual average 2025: €1.6186/L (prixdubaril.com / French Ministry of Ecological Transition, January 2026). Light commercial vehicle urban fuel consumption: 11L/100km. Fuel cost: €1.62 x 0.11 = €0.178/km, rounded to €0.18/km.
Vehicle depreciation (€0.12/km) - French fiscal mileage allowance 2024-2025 (BOFiP, BOI-BAREME-000003), depreciation/maintenance component excluding fuel, light commercial vehicle.
PUDO stop time (1.5-2 min vs 6-7 min residential) - Parcelhive, Last-Mile Delivery Economics: Save 50% with Lockers, 2025.
PUDO merchant commission (€0.30-€0.50/parcel) - Published rates from Pickup (Groupe La Poste), Mondial Relay, Relais Colis, 2025. Central value: €0.40.
Out-of-home delivery network size (500,000+ points in Europe) - nShift, EU Parcel Locker Growth in 2025, 2025.
Address-related failure rate (20-25%) - Composite estimate, last-mile industry studies 2021-2024.
Human contact rate on failed deliveries (15-40%) - WISMOlabs, What Is WISMO? Definition, Meaning & Rate Benchmarks, 2025.
Dispatch/support agent wage (€15/h fully loaded) - Estimate by analogy with CCN Transport routier, administrative/operational roles. Gross wage ~€12/h, fully loaded cost ~€15/h.
First-attempt failure rate (8%) - Composite estimate, last-mile industry reports 2021-2025.
Cascade delay assumption (3 stops x 4 min) - Internal estimate, no published benchmark identified. Conservative assumption for a dense urban route of 20-30 stops.
Geocoding pipeline cost - Estimated using BAN (free, open source) as primary geocoder, with a premium provider (Google Geocoding API, ~€0.005/address) triggered only on addresses where BAN confidence score falls below 0.7 - roughly 15-20% of a typical French address file. This cascading approach is the architecture Coordable is built around: coordable.co.